Where to find support

The Digital Support Service team can assist both online and in the Library.

Support online

Access IT support via Library Chat and the Library Help pages:

• Library Help

In the Library

The Digital Support Services team are based in the Main Library and Alan Gilbert Learning Commons from Monday to Friday, 9am to 5pm.

To get IT support please ask a member of the Customer Services team on the ground floor of Main Library or AGLC.  Customer Services can assist with some basic IT issues, they can refer you to our Digital Support Services team or can signpost you to additional services.

• Customer Service desk location - interactive map

For students using other Library sites, you can speak to a member of the Customer Services team either on site or via Library Chat and they can arrange for the Digital Support Services to assist you.

For some enquiries, the University's IT Services team may be required.  More information can be found on the IT Services website:

• IT Services website