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Support available

Students can access support for many IT issues from the Digital Support Services Team.

Student support‌Please use Library Chat and Library Help, or ask a member of Customer Services if in the Library.

How we can help

The Digital Support Services team provide help for students with:

  • support for personal devices such as laptops, tablets and smartphones;
  • Microsoft 365 applications;
  • installing University licensed applications;
  • eduroam, Wi-Fi, Virtual Private Network (VPN) and Duo 2FA;
  • IT account queries;
  • connecting to email or other University services;
  • technology support for Library PC clusters, group study rooms, teaching rooms;
  • Library laptop and iPad loans; and
  • general troubleshooting and guidance for library digital services.