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Privacy statements

The University of Manchester Library is committed to protecting and respecting your privacy and follows The University of Manchester Privacy Policy.

How we use your information

The University of Manchester Library also collects email addresses and other limited personal information provided voluntarily for the online enquiry and chat service.

The information collected will be used to answer individual enquiries and to administer, support and obtain feedback on our service which will enable us to continually improve online help and support.

Anonymised transcripts from the chat function will be used for training purposes.

We will treat personal information as confidential and we will not share this information with other organisations. All staff who have access to personal information receive data protection training.

Data held in personal information fields (such as name) will be deleted after three months.

Online enquiries and chat

Our service provider for online enquiries and live chat is Springshare, through their Libanswers service. Their privacy policy can be found here:

Our additional service provider for live chat is OCLC, through their Questionpoint service. Their privacy policy can be found here:

Our service providers will have access to personal data but only for the purposes of administering the system.