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Student support

On site student IT support is available at the Main Library and Alan Gilbert Learning Commons as listed below. For users of other Library sites, support is available on request.

Support available

Student supportThe Library IT team provide help for students with:

  • IT account queries;
  • connecting laptop, smartphones and tablets to email or other University services;
  • eduroam, Wi-Fi and Virtual Private Network (VPN);
  • University licensed applications (including Microsoft Office 365);
  • Library PC cluster & printing support;
  • Library digital services & equipment loans;
  • general IT guidance.

IT support for staff is not available through these Library services and requests should be directed through the IT Support Centre:

Where to find support

Main Library

  • Main Library - location and opening hours
  • Library Customer Services Desk, Ground floor, Blue area
  • IT Support on site
  • Monday to Friday, 9am to 5pm

Alan Gilbert Learning Commons (AGLC)

  • Alan Gilbert Learning Commons - location and opening hours
  • Library Customer Services Desk is on the right, through the revolving doors
  • IT Support on site
  • Monday to Friday, 9am to 9pm
  • Saturday and Sunday, 9am to 5pm

Joule Library, Sackville Building

  • Joule Library - location and opening hours
  • IT Support available on request
  • Enquire through Library Customer Services Desk, entrance is on the E floor
  • Use the entrance on Granby Row
  • Monday to Friday, 9am to 5pm

Eddie Davies Library, AMBS

  • Eddie Davies Library - location and opening hours
  • IT Support available on request
  • Enquire through Library Customer Services Desk 

Stopford Library, Stopford Building

  • Stopford Library - location and opening hours
  • IT Support available on request
  • Enquire through Library Customer Services Desk

Kantorowich Library, Humanities Bridgeford Street Building

  • Kantorowich Library - location and opening hours
  • IT Support available on request
  • Enquire through Library Customer Services Desk 

Lenagan Library, Martin Harris Centre

  • Lenagan Library - location and opening hours
  • IT Support available on request
  • Enquire through Library Customer Services Desk 

Art and Archaeology Library, Mansfield Cooper Building

  • Art and Archaeology Library - location and opening hours
  • IT Support available on request
  • Enquire through Library Customer Services Desk

Personal Device Support

Our Library IT team can provide support for personally owned equipment such as laptops, tablets and mobile phones and includes advice on connecting to University services, licensed software setup, operating systems, general troubleshooting and virus removal.

Note: Support for University owned staff devices is not available through these services and should be directed through the IT Support Centre.

Terms and conditions

  • You are required to bring your Student ID Card to access the service. Without a valid Student ID Card we will not be able to service the device.
  • The Library IT Support team accepts no responsibility for any loss or damage of data during the repair, configuration or installation of software in your device. Please make sure you make copies of important data and remove removable media from your devices.
  • The Library IT Support team does not currently offer support for hardware fixes or upgrades. If access to a mobile device is vital then we may advise you make alternative arrangements. iPad and laptop loans are available from the Library.
  • We can only install software for which you can present the installation media and a valid license. This includes the Operating Systems and common software applications such as Microsoft Office.
  • If during the course of a software install, virus removal or similar activity there is suspicion that the device contains illegal or illicit data, the matter will be referred to the University’s IT Security Coordinator, who may request the device for further investigation.
  • The Library IT Support Desk can only assist you with your personal device and not that of any third party such as a friend or family member. If software licensed through the University is installed or requested to be installed on a device you do not own, you will be in breach of the license agreement and may be open to legal action by the owner of the intellectual property. If we have reason to believe that the device is not owned by you and/or you have requested software to be installed on a device not owned by you, we reserve the right to refuse to assist you further and/or request proof of ownership.