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Help and support

Support for your studies

Help and support graphic‌We have a number of resources available to support your studies which can be accessed 24 hours a day.

My Learning Essentials is the Library's programme of skills support designed to aid you in your personal and professional development.

Our online resources cover everything from referencing, to managing procrastination, to writing a CV, and you can access them through the Library website from wherever you are, whenever you need to. 

Use the Support for your studies guide to get an overview of the services we offer for distance and off campus students and for useful tips on planning assignments, referencing and more.

General enquiries  

For general library help and support:

Telephone: +44 (0)161 275 3751 Telephone support is available 24 hours a day, seven days a week*

Online: University of Manchester staff and students should send enquiries through our Library Help online portal. 

Library Live chat: Talk to us online via Library Live chat. Look out for the pink 'Library Chat’ tab at the right side of every Library web page.  

Electronic Resources Helpdesk

For help and support with accessing the Library’s electronic resources:

* Outside normal operating hours, telephone enquiries are handled by Northumbria University. Details supplied during the course of managing your enquiry will be stored and reported back to The University of Manchester who will offer further assistance, if required.