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Library IT FAQs

What is my username and password?

If you are off campus and you have access to a PC with internet access, please visit the account recovery service page and complete the form there.

Alternatively you can visit one of our IT Support Desks located in Main Library, Alan Gilbert Learning Commons or Joule Library. Please ensure you bring your student card as a form of ID.

How do I print, how much is it and how do I pay for it?

When you login to a cluster PC, any printing you send will be handled via the pull printing system. For more information on the pull print system, visit the IT Services website or watch a how to video

Printing costs are as follows:

  • A4 mono single-sided: 5p
  • A4 mono double-sided (duplex): 8p
  • A4 colour single-sided: 21p
  • A4 colour double sided: 40p
  • A3 mono/colour single-sided: 50p

All prices quoted are on a per sheet basis. 

NOTE: You will only ever be charged for work that has successfully printed, not beforehand.

You can credit your print account in the following ways:

  • Using the automated payment kiosks
    There are a number of these on campus, most of which are located in or near central PC clusters.
  • Using the online ePayments system
    You can credit your central printing account by using your credit or debit card.

How do I connect to the University wireless?

There are two ways you can connect to the University wireless network.

  • Eduroam
    Eduroam is a secure, international wireless service available to all staff and students at The University of Manchester. To set up eduroam, use the configuration tool from the IT Services website
  • University of Manchester WiFi
    To use this service, connect to the 'University of Manchester' or 'UoM_WIFI' network on your device and enter your username and password. For more information visit the IT services captive portal page.

Can I access the University network through WiFi or when I’m off campus?

The VPN (Virtual Private Network) service allows you to securely access the University’s network and other online services such as e-books and journals when you are using wireless connections, or when you are not on campus (eg: from home or whilst working away).

To download and install the VPN software, visit the IT Services website.

You must be a University of Manchester student or staff member to use the service, as you will need your central username and password.

Can I obtain and install software packages from the University? (eg: Anti-Virus, Office)

Yes - the applications page contains information about the types of software available to download from the University.

Can we help?