Archive

The temperature in the Library is problematic – either too hot or too cold

We are liaising with the Estates department who maintain the heating system in the Library in order for them to find a solution to the problem.

There should be more comfortable chairs or sofas in quiet or silent study areas.

We review study spaces annually to ensure we are providing the kind of study environment that our customers require.

The revolving door should be reversed to help the flow of people in and out of the building.

Unfortunately, the cost of reversing the door is prohibitive.

There are not enough sockets for laptops.

We have begun a programme to upgrade the electrical infrastructure of the building so that more electric sockets can be provided.

There has been drilling and hammering whilst I have been trying to study.

Maintenance work is usually undertaken outside of our core hours but sometimes emergency maintenance has to take place in core hours. We try to keep this to a minimum.

The lighting is not always working especially on Purple 4 were it was too dark to work.

All problems with lighting are reported to the University Estates as soon as we are made aware of the problems.

Needing to use your card to exit the Library is time consuming.

By using your card to exit the Library we know who is still studying in the Library.

My belongings were removed from the desk where I was working whilst I was away from the desk.

Library staff had placed a notice on the belongings advising that they would be removed in a given period of time. This time limit had been substantially exceeded and as no one had returned to the desk, the belongings were taken to the Reception Desk

Issues associated with the zoning and food and drink especially the policy on Blue 4.

We have reviewed the zoning policy on Blue 4 and in the absence of a suitable alternative we have decided to continue with the policy for another year. We will review this again next year, together with other elements of the zoning policy, in the light of the opening of the Alan Gilbert Learning Commons.

Why have there been so many fire alarms this year?

We do not have any control over the number of activations of the fire alarm and we need to respond in a professional manner.

Returning books takes too long.

An additional access point has been purchased for the book sorter.

I was unable to find the books I required on Blue 3 or help to locate them.

Library staff are happy to help locate items. If you cannot find a member of staff on a particular floor, please ask at one of the Customer Services Desks on the Ground Floor.

Staplers should be placed near printers.

We have done this.

Cheaper printing and photocopying.

The price of printing is set by IT Services. Both issues have been noted.

I was not allowed to enter the my  Library in the evening when I  had forgotten ID card.

Entry to the Library in the evening is strictly by ID card.

Ground Floor PCs often out of order.

Any PC which is out of order is reported as soon as possible.

Printing facilities in the Main Library need to be improved.

We will look at installing additional printers.

Navigation of the new website is difficult.

We appreciate all feedback about the new website which is forwarded to our Marketing and Communications team.

The last useful date should be used.

We are looking at ways in which this can be used with our new catalogue.

My Account does not tell me which Library the book has been borrowed from.

We have requested from our LMS supplier that this is a required enhancement to the system.

There were difficulties registering as a graduate user of the Library.

Applications for alumni membership can be made online and in person.

Could the annual recall include a list of books on loan.

We will include a list of books on loan when we do our next annual recall.

Searching for less used materials and some journal holdings is difficult.

All feedback about the catalogue is referred to our Library Management System Group.

Could email reminders be sent at a different time.

We do send our email reminders at a specific time but your suggestion will be referred to out Digital System and Technologies Team.

There are cigarette butts outside the Library front door.

Notices have been placed regarding smoking and disposing of cigarette butts.

Unsavoury characters were lurking outside the Library and it is dark at the rear of Library.

These matters have been reported to University Security.

Enquiries section could not be found on Portal to renew books.

Renewing books is a service available from the portal.

I do not appreciate being called a customer.

Within Library sector we have been a late adopter of the term customer. Our range of services and customer base is so diverse that terms like “borrower” and “reader” did not feel appropriate. “User” was felt to have negative connotations. “Patron” and “client” were also deemed to be not suitable so “customer” seemed to be the most fitting in the context that we are trying to achieve.

What kind of 9K library experience can you offer.

Our library services are described on our website and we have experienced, dedicated and skilled library staff who will be able to help with access to these services