Feedback and enquiries
We welcome feedback from all our customers.
We will reply to you within five working days of receipt of your message.
The Library will ensure that an enquiry service is available to customers throughout its advertised opening hours excluding the 24x7 overnight periods.
The Library will endeavour to deal with all enquiries at point of contact but where enquiries need to be referred to other library staff, the customer will normally receive a response or acknowledgment within one working day (excluding Saturdays, Sundays and Bank Holidays)
Alternative ways of providing feedback
- If you have a problem that needs immediate attention, please speak to a member of Library staff at a service point, so that we can help you
- Use the feedback option on the Library Catalogue
- Departmental Staff / Student Liaison Committees
Not satisfied with our response?
If you are not satisfied with how we have dealt with your feedback, in the first instance please contact the Head of Customer Services.
If you are still unhappy with our response, please see the University Complaints Procedure.
We will regularly display a summary of comments received and our responses to them on our web pages and on comments boards throughout our sites.
When annually reviewing our services we will look at all the feedback that we have received.
Summary of Customer Feedback 2011 (PDF, 776 KB)
Surveys and mystery shopping
We also review and display feedback from mystery shopping and external surveys on our web pages and in our library sites.