Feedback and enquiries
Feedback
We welcome feedback from all our customers.
We will reply to you within five working days of receipt of your message.
Enquiries
If you are external to the University you should use our online enquiry form.
Staff and students of The University of Manchester should submit enquiries via My Manchester.
You will receive a reply to your enquiry within 5 working days of receipt.
Alternative ways of providing feedback
- If you have a problem that needs immediate attention, please speak to a member of Library staff at a service point, so that we can help you
- Complete a comments card, available at all library sites, and we will reply to you within five working days of receipt
- Use the feedback option on the Library Catalogue
- Departmental Staff / Student Liaison Committees
Not satisfied with our response?
If you are not satisfied with how we have dealt with your feedback, in the first instance please contact the Head of Customer Services.
If you are still unhappy with our response, please see the University Complaints Procedure.
Feedback received
We will regularly display a summary of comments received and our responses to them on our web pages and on comments boards throughout our sites.
When annually reviewing our services we will look at all the feedback that we have received.
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Summary of comments received (PDF, 125 KB)
Surveys and mystery shopping
We also review and display feedback from mystery shopping and external surveys on our web pages and in our library sites.