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Feedback and enquiries

Feedback

We welcome feedback from all our customers.

We will reply to you within five working days of receipt of your message.

Submit your feedback

Enquiries

If you are external to the University you should use our online enquiry form.

Staff and students of The University of Manchester should submit enquiries via My Manchester.

You will receive a reply to your enquiry within 5 working days of receipt.

My Manchester

 

Alternative ways of providing feedback

Not satisfied with our response?

If you are not satisfied with how we have dealt with your feedback, in the first instance please contact the Head of Customer Services.

If you are still unhappy with our response, please see the University Complaints Procedure.   

Feedback received

We will regularly display a summary of comments received and our responses to them on our web pages and on comments boards throughout our sites.

When annually reviewing our services we will look at all the feedback that we have received.

Surveys and mystery shopping

We also review and display feedback from mystery shopping and external surveys on our web pages and in our library sites.