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The University of Manchester Library

Feedback and enquiries

 

Feedback

We welcome feedback from all our customers.

We will reply to you within five working days of receipt of your message.

Submit your feedback

Enquiries

If you are external to the University you should use our online enquiry form.

Staff and students of The University of Manchester should submit enquiries via My Manchester.

My Manchester

 

The Library will ensure that an enquiry service is available to customers throughout its advertised opening hours excluding the 24x7 overnight periods.

The Library will endeavour to deal with all enquiries at point of contact but where enquiries need to be referred to other library staff, the customer will normally receive a response or acknowledgment within one working day (excluding Saturdays, Sundays and Bank Holidays)

Alternative ways of providing feedback

Not satisfied with our response?

If you are not satisfied with how we have dealt with your feedback, in the first instance please contact the Head of Teaching, Learning and Students.

If you are still unhappy with our response, please see the University Complaints Procedure.   

Feedback received

We will regularly display a summary of comments received and our responses to them on our web pages and on comments boards throughout our sites.

When annually reviewing our services we will look at all the feedback that we have received.

Surveys and mystery shopping

We also review and display feedback from mystery shopping and external surveys on our web pages and in our library sites.

Out of Hours Service Desk

Available 24 hours a day, 365 days a year

Telephone (day or night)
Library:
  0161 275 3751
IT Service Desk:
  0161 306 5544

For electronic resources enquiries see Search resources

Out of hours, the Service Desk is operated by Northumbria University. Details supplied during the course of managing your request will be stored and reported back to The University of Manchester who will offer further assistance, if required.