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The University of Manchester Library

Customer charter

This document is available to download.

We asked you, our customers, what you value most from our library service and you said:

This charter is our pledge to all our customers.

We are committed to providing high quality learning environments

Our staff are committed to working with you in developing positive partnerships

We are committed to providing you with the resources you require

Your commitment

We will continually improve what we do in our aspiration to provide excellence in our service to all our customers.