Every two years, we use the LibQUAL Survey to measure users’ perception of the library service. The 2011 LibQUAL report and the Library’s actions in response to the report are available to download.
LibQUAL is used by libraries worldwide to measure library users’ perceptions of the quality of service provided. Information is gathered using a web-based survey which helps the University Library identify the most important areas for improvement.
The University of Manchester Library has participated in the LibQUAL survey since 2007. On each occasion, we have analysed the results and, where possible, we have implemented changes in response to the concerns identified.
LibQUAL report 2011
Results for the 2011 survey and the summary report prepared for the University Library Committee are available to download:
LibQUAL report 2011 (PDF, 917 KB)
Summary report for the 2011 LibQUAL survey prepared for the University Library (PDF, 375 KB)
Library response to survey feedback
The 2011 LibQUAL survey feedback has been discussed and analysed by the Library Management Team, and Library Committee.
Find out what the Library is doing in response to your feedback:
You said, we did (PDF, 151 KB)
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